Privacy Policy

1. Introduction

Onyx Automation Agency ("Onyx", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the site.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact or consultation form
• Subscribe to our newsletter or updates
• Communicate with us via email, phone, or WhatsApp
• Engage with our AI automation services

This information may include your name, email address, phone number, business name, and any other details you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• Operating system
• Referring URLs and pages visited
• Time and date of your visit
• IP address (anonymized where possible)
• Device identifiers

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Deliver and manage our AI automation services
• Send you relevant updates, marketing, or promotional materials (with your consent)
• Analyze website usage to improve our services and user experience
• Comply with legal obligations

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our site.

We use the following types of cookies:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand site traffic and usage patterns
• Preference cookies — remember your settings and choices

You can manage your cookie preferences through your browser settings or by using the cookie consent banner on our website.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services. These include:

• Website hosting providers
• Analytics platforms (e.g., Google Analytics)
• Email marketing services
• CRM and automation tools

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at hello@onyxautomation.co.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: hello@onyxautomation.co
• Website: onyxautomationhub.com